Refund policy
First of all, thank you for allowing me to keep inventory fresh and exciting here at the shop for you!!
We want you to love your pieces. We are confident we have something for you!
Naturally, successful business have to have policies. I have decided to have a 14-day, store credit, return policy, which means you have 14 days after receiving your item to request a return. (WITH THE EXCEPTION OF CUSTOM/CLEARANCE/FINAL SALE ITEMS.)
For Local Pickup orders, you have 14 days from the "Ready for Pickup" notification to initiate the return or exchange.
Please note: I understand life gets busy, when I say 14 days, I really mean for you to initiate by communicating with me about the return. I will honor up to 30 days to process the return and have the item(s) in my hands. You may email me at contact@meganspieces.co to do so.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact me at contact@meganspieces.co. If your return is accepted, I’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted. The return shipping label will not be covered my Megan's Pieces unless I made a mistake during fulfillment. Thank you for understanding.
You can always contact me for any return question at contact@meganspieces.co.
Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, I cannot accept returns on sale items or gift cards. Flash sale pieces and pieces with a sale of 20% off or more are not eligible for return.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund for store credit was approved or not. If approved, you’ll be immediately refunded for store credit.